Call Center Coordinator (Days-Per Diem)

    • Job Tracking ID: 512219-764102
    • Job Location: Barrington, IL
    • Job Level: Mid Career (2+ years)
    • Level of Education: 2 year degree
    • Job Type: Per Diem
    • Date Updated: 05/28/2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description

Help us change the face of serious illness, and our patients celebrate every moment by joining our team as a Call Center Coordinator

Join the team at JourneyCare, with more than 40 years of healthcare leadership and expertise, JourneyCare has achieved national recognition for growth, innovation, community partnerships and best practices in caring for adults and children with serious illnesses. We are more than just a career choice – it’s a culture where you can make a difference!

Position Overview
The Call Center Coordinator provides patients, families and caregivers assistance by answering questions, resolving concerns and facilitating smooth access to care through effective triaging of calls, to assess and manage patient needs. This position is responsible for ensuring all inquiries from patients, families and caregivers are routed appropriately for timely follow-up and resolution. The Call Center Coordinator is responsible for reporting symptom calls and interventions to the appropriate team clinician and Team Manager for follow-up and ensures excellent customer service through all communication.

Experience and Skills

  • Minimum 1 year of administrative experience, preferably in a healthcare organization
  • Ability to function independently, organize and prioritize
  • Ability to work under pressure, multi-task and maintain a calming, professional presence in a fast-paced environment with frequent interruptions
  • Ability to maintain organizational confidentiality, which includes but is not limited to information about patients/families, volunteers, employees, donors and Agency processes
  • Flexibility to embrace change and effectively shift priorities
  • Excellent communication skills, verbal and written
  • Excellent time management and organizational skills
  • Excellent computer skills (Word, Excel, patient database, e-mail), voicemail

Preferred Experience, Skills, and Qualifications

  • Associate Degree in Nursing
  • Licensed Practical Nurse in the State of Illinois
  • Knowledge of federal and state healthcare regulations