Admissions Team Manager

    • Job Tracking ID: 512219-608187
    • Job Location: Barrington , IL
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: February 08, 2018
    • Years of Experience: 5 - 7 Years
    • Starting Date: March 5, 2018
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Job Description:

The Admissions Team Manager is responsible for oversight of all admission team members and operations. Ensures superior customer service is provided to all internal and external customers. Create and maintain consistency and efficiency in admission processes when determining hospice eligibility and on-boarding of patients to the agency. The Admissions Nurse Manager serves as the leader to the admission team and back-up to the Vice President of Access. This role includes ensuring regulatory compliance as related to Medicare, State, Local, The Joint Commission and JourneyCare Regulations. The Admissions Nurse Manager position will be located at our Barrington, Illinois office. The Admissions Team Manager will be located in our BARRINGTON Office. The Days are Mon - Friday.  The Hours are 9am to 6pm.

  • Manages team members to maximize performance and productivity
    • Interprets operational indicators and fluctuations in census and workflow, adjusting staffing resources accordingly
    • Oversees all team members including hiring, orientating, coaching, supervision, evaluation and effectively management performance to ensure team members possess the required skills to deliver high quality service
    • Provides ongoing continuous management coaching to support the growth and development of team members
    • Ensures the appropriate distribution of workload and monitors productivity level and productivity reports per area to maximize efficiency, assure adequate staffing levels and control costs
    • Manages reviews and revises admission staff schedules and payroll on a daily/weekly/monthly basis
    • Creates and maintains admissions schedules and Accrued Time Off (ATO) requests
  • Develops systems and processes in collaboration with appropriate departments to ensure systems scalability and increased capacity to support continuous growth
    • Maintains admission procedures and communicates changes to ensure team members are consistently following the established best practices
    • Initiates process improvements and changes to support continuous growth while ensuring compliance and agency goals are achieved
  • Acts as subject matter expert for the admissions and other clinical staff
    • Provides practice leadership to admission team and other clinical staff to ensure continuous process improvement of practices and procedures
    • Ensures compliance with complex hospice patients upon admission
  • Maintains current knowledge of hospice industry trends, Medicare Conditions of Participation and the Joint Commission standards and ensures that all clinical services are delivered in compliance with regulatory bodies
  • Works with Medical Directors, Chief Medical Officer and other Senior Leadership members in planning and developing new clinical practice models and resolving specific clinical issues
  • Provides back-up support for the admission RNs
  • Participates in manager on call rotation
  • Meets and greets with Walk In’s in the Barrington CareCenter. Has the ability to have the hospice conversation and obtain consents. Acts as a backup to offer tours of the Barrington CareCenter when needed.

Experience and Skills:

  • Bachelor’s degree in science in nursing required
  • Licensed registered nurse in the state of Illinois
  • Certified Hospice and Palliative Nurse, preferred
  • Minimum of 5 years’ healthcare experience, hospice experience preferred
  • Three years of supervisory or managerial experience, preferred
  • Experience conceiving, designing, developing and executing project plans and policies and procedures
  • Experience with personal computers, database applications and Microsoft office software including demonstrated intermediate to advanced-level Word, Excel, PowerPoint and Visio experience and knowledge
  • Ability to manage upward
  • Excellent delegation and follow through
  • Excellent verbal, visual and written communication skills
  • Customer Service Skills
  • Must be flexible, embrace change and able to effectively shift priorities
  • Strong organizational and time management skills and ability to manage multiple projects simultaneously
  • Ability to make the complex simple and discern key objectives related to complex processes
  • Skilled in project planning and management
  • Ability to effectively leverage technology to improve effectiveness and efficiency
  • Exceptional computer skills (Word, Excel, PowerPoint, EMR, internet, e-mail, voicemail)
  • Proven critical thinking and problem solving skills and people and team development skills
  • Strong analytical skills including data collection, aggregation, manipulation, analysis and presentation
  • Ability to type and ten key by touch

JourneyCare is the combined organization of Horizon Hospice & Palliative Care, JourneyCare, and Midwest Palliative & Hospice CareCenter.  The three organizations came together in 2015 to provide greater services to more patients and families across 10 counties in the Chicago area and northern Illinois.  We offer more than 100 years of combined expertise, providing palliative, supportive and end-of-life care and helping people facing serious illness live life to the fullest, with dignity and without pain, on their own terms. 


JourneyCare is growing and seeking world-class, compassionate professionals who are highly skilled, possess superior interpersonal skills and make a commitment to our culture of excellence. Join our team of Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Chaplains and C.N.A.’s , along with more than 1,300 volunteers, who continue to be a trusted resource for care and support in the communities we serve.


Our services include:

  • Adult hospice and palliative care

  • Pediatric hospice and palliative care

  • Five Hospice CareCenters, located in Arlington Heights, Barrington, Chicago, Glenview and Woodstock, for those who require short term, around-the-clock medical oversight

  • Integrative therapies that include pet therapy, music therapy and music-thanatology, aromatherapy, art, massage and compassionate touch

  • A comprehensive grief support program

  • Jewish Care Services

  • We Honor Veterans Program

  • A broad range of volunteer opportunities


    Your Life . . .


    Working for JourneyCare is more than a career choice.  Many of our employees will tell you it’s a calling that changed their lives.


    JourneyCare has cared for generations of patients and families facing serious and life-limiting illnesses, providing comfort, peace and well-being.


    We are committed to be the employer of choice by offering:

  • Competitive compensation

  • A comprehensive benefit package

  • Continuing education and generous tuition reimbursement

  • A supportive, collaborative and fun work environment


    Your Path . . .


    Our Care Teams are committed to making each day the best it can be for our patients and families while enriching the lives of those we serve.


    Join our Journey!

For more information apply online at and explore career opportunities with us.