Nurse Liaison Resource Nurse Internal Only

    • Job Tracking ID: 512219-607721
    • Job Location: Chicago, IL
    • Job Level: Mid Career (2+ years)
    • Level of Education: 2 year degree
    • Job Type: Full-Time/Regular
    • Date Updated: February 13, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: March 5, 2018
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Job Description:

The Nurse Liaison Resource Nurse supports the Nurse Liaison Manager by acting as a leader, role model and subject matter expert for team members, and by assisting the Nurse Liaison Manager with leadership and development responsibilities. The primary responsibility of the Nurse Liaison Resource Nurse is a preceptor for onboarding new nurse liaison team members in the field.  The Nurse Liaison Resource Nurse will cover the CHICAGO METRO areaThe Hours are 10am to 6:30pm. Self-scheduling is a key component of this role.

  • Assists the Manager in hiring, onboarding, development, leadership and retention of best in class team members
  • Delivers a comprehensive onboarding experience for Admission staff to ensure team members clearly understand performance expectations and possess the knowledge and skills needed to meet expectations
  • Coaches, develops and mentors team members regarding clinical, administrative and compliance protocols and expectations
  • Conducts clinical supervisory visits, documents outcomes and provides coaching for continuous improvements
  • Documents patient visits and phone calls in an accurate and timely manner - with point of care documentation preferred
  • Acts as leader, role model and subject matter expert for clinical team members
  • Serves as a subject matter expert in educating patients and families regarding hospice and end of life issues
  • Acts as a role model and resource for team members on how to manage patient/family experiences
  • Provides clinical leadership to admission staff and other staff to facilitate continuous process improvement of practices and procedures
  • Enhances self-knowledge of best practice medical and hospice trends and champions this information among the admission staff
  • Cultivates a culture of patient safety
  • Actively develops strong relationships and partnerships internally and externally to improve patient outcomes
  • Leads and participates with the admission team in planning delivery and evaluation of patient-focused care
  • Assists the manager in on-boarding and continuing education for the Admission Team
  • Monitors the on-boarding and employee education training schedule to ensure staff competency
  • Collaborates with the Admissions Manager to ensure staff are meeting patient family needs
  • Collaborates with the Access Team to ensure the Admission process is meeting agency requirements
  • Participates in the development of the Admission on-boarding tools
  • Updates all Admission tools to ensure they are communicated effectively
  • May perform admissions as needed
  • Attends admission staff meetings per agency expectations

Experience and Skills:

  • Associates degree in nursing, Bachelor’s degree, preferred
  • Training in hospice and palliative care and pain and symptom management, required
  • Registered nurse licensed in the state of Illinois
  • Certified Hospice and Palliative Nurse, preferred
  • Three (3) to five (5) years’ experience as a registered nurse
  • One (1) year experience in hospice case management, preferred
  • Experience working with patients of various ages
  • Working knowledge of the Conditions of Participation and other regulations that affect direct patient care
  • Excellent time management and organizational skills
  • Excellent communication skills, verbal and written
  • Computer skills (Word, Excel, patient database, e-mail), voicemail
  • Competent in pain and symptom management
  • Ability to work with and mentor team members with various learning styles
  • The capacity to think logically, analytically, conceptually and use sound judgment as well as the ability to express oneself articulately
  • The ability to function effectively in a fast-paced and changing environment with multiple priorities and objectives; to operate with a sense of urgency while maintaining flexibility to changes in daily routines
  • The ability to maintain organizational confidentiality which includes, but in not limited to, information about patients/families, volunteers, employees, donors and agency processes

We at JourneyCare, a non-for-profit organization, are expanding horizons in palliative, supportive and end-of-life care serving nearly 3,000 patients and their families each day. We are experts in palliative and end-of-life care to young and old facing advanced illness. For more than 30 years, we have accompanied thousands of individuals and families on this journey, as a guide and partner in care.Our team of Physicians, Advanced Nurse Practitioners, Registered Nurses, Social Workers, Chaplains, and Certified Nursing Assistants along with more than 1,500 volunteers continue to be a trusted resource for care and support in the communities we serve. JourneyCare serves thousands of patients and families across ten counties in the Chicago area and northern Illinois and at our five inpatient hospice care centers located in Chicago, Barrington, Glenview, Woodstock and Arlington Heights.

Visit our website at http://journeycare.org to explore career opportunities.